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Legal Notice/Privacy

Date: May 2018

Eberspächer is pleased to welcome you to this website, and we appreciate your interest in our company and our products.

I. Data protection

1. Information on data processing for visitors to our website
We process personal data that are created when you visit our website, or which you provide in accordance with data protection laws.

You can always visit our website without providing personal data. Personal data are acquired solely for technical reasons when required for the use of our website or when you use certain features offered on our websites, such as contact forms. The personal data acquired are used to enable the desired features.

When you visit our website, our web servers save the following information as standard: the IP address that was assigned to you by your internet service provider, the website from which you arrived at our site, the web page you are visiting, possible downloads, the amount of data requested, search terms, and the date and time. These data are held for a period of three months. We use this information to identify and remedy possible security risks or website malfunctions. The legal basis for this data processing is Article 6(1)(f) GDPR (General Data Protection Regulation), according to which data processing is permissible for the protection of legitimate interests. Our legitimate interests are to ensure website functionality and ensure early detection and prevention of cyber attacks. 

We also collect your data when you contact us using the contact form available on the website or in any other way. We then use these data only to answer your inquiry and for technical administration. Required information is marked as such. You may be asked to provide further personal data. These data are voluntary and will only be used by us to handle your inquiry. The legal basis for the processing of your data where use of the contact form is concerned is Article 6(1)(b) GDPR (General Data Protection Regulation), if the data are required for entering into or for the performance of a contract. 

2. Information on the use of cookies and usage analysis
Eberspächer uses cookies to continuously optimize our website and to be able to provide content that is adapted to your wishes. Cookies are small text files that a website saves on your hard drive. They are mainly used to make using the site more pleasant and user-friendly for you and to retain form data (e. g. for the contact form), and are also used for statistical purposes. They can tell us, for example, what content on our website is particularly relevant to our users and what kind of end device they used to visit the site. This enables us to make our website more interesting for our users. The information about the web browsers and end devices used enables us to adapt the page design to the most common browser types. Cookies do not damage your computer, they cannot execute programs or contain viruses. You can prevent cookies from being saved on your computer at any time by changing your browser settings or consulting your browser’s help function. However, this may restrict the site's functionality.

Please note that some of our web pages may also contain cookies which are not directly related to Eberspächer. If you visit a site with content that was inserted by third parties (e.g. YouTube, Issuu, etc.), these third parties may have set their own cookies on your browser. Eberspächer has no influence on the use of these cookies and cannot access them due to the way cookies function, as cookies can only be accessed by those who originally set them. Please refer to the websites of these third parties for further information.

The legal basis for the data processing described in this section 2 in connection with cookies and use analysis is Art. 6 para. 1 f) of the German GDPR, based on our legitimate interest in the user-friendly design and continuous optimization of our website and in the advertising of our products.

Google Analytics
Our website uses Google Analytics, a web analyzing service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses cookies that are valid for 38 months to collect your access data when you visit our website. Google combines the access data into pseudonymous use profiles for us and transfers them to a Google server in the USA. Your IP address will be made anonymous prior to this. This means that we cannot determine which use profiles belong to a specific user. As a result, we cannot use the data collected by Google to identify you or to determine how you use our website. In the event that personal data is transferred to the USA on an exceptional basis, Google has also submitted to the EU-US Privacy Shield. As such, Google has committed itself to ensuring the principles of European data protection and the level of data protection applicable in Europe for data processing that takes place in the USA.

Google will use the information obtained through the cookies on our behalf to evaluate the use of the website, to compile reports about website activity, and to provide us further services associated with use of the website and the Internet. You can also find further information on this in the Google Analytics data protection statement.

You can opt out of the web analysis by Google at any time. There are several ways to do this:

  • You can install the deactivation plug-in provided by Google in your Firefox, Internet Explorer or Chrome browsers using the following link from Google (this option does not work on mobile devices): Link to browser plug-in

AdWords conversion tracking
As an AdWords customer, we also use AdWords conversion tracking, an analysis service provided by Google. Here, a Google AdWords cookie is placed on your computer (“conversion cookie”), provided you accessed our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages of our site and the cookie has not yet expired, we and Google can see that someone clicked on the ad and was forwarded to our page. Every AdWords customer receives a unique cookie. This means that cookies cannot be tracked via the websites of AdWords customers. The information collected using conversion cookies is used to generate conversion statistics for AdWords customers who opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were forwarded to a site with a conversion tracking tag. However, you will not receive any information that enables users to be identified. If you do not wish to participate in the tracking procedure, you can refuse to set the cookie required for this purpose, by setting your browser to disable the automatic setting of cookies in general, for example. You can also disable cookies for conversion tracking by setting your browser to block cookies from the “googleadservices.com” domain.

Google Maps
On our pages, we use Google Maps to present geographical information in a visually appealing way and to make it easier for you to find our dealers. Google Maps is a map service from Google. In order for the Google map material we use to be included and displayed in your web browser, when you access the contact page your web browser must connect to a Google server that may also be located in the U.S.. This tells Google that the contact page of our website has been accessed from your device's IP address.

If you use the Dealer search function on our site while logged into your Google profile, Google can link this event to your Google profile. If you prefer not to be associated with your Google profile, you will need to log out of Google before visiting our contact page. Google stores your data and uses it for the purposes of advertising, market research and customized presentation of Google Maps. You can opt out of this data collection from Google. For more information, please see Google's Privacy Policy and the Google Maps/Google Earth Additional Terms of Service.

Google AdWords
We use Google's remarketing technology, with targeted advertising on Google's pages and its partner network, to get back in touch with users who have already visited our website and are interested in our online services. The ad is inserted by the use of cookies. Text files can be used to analyze user behavior when visiting the website and can then be used for making targeted product recommendations and generating interest-based advertising.

If you do not wish to receive interest-based advertising, you can disable the use of cookies by Google for this purpose, by visiting https://www.google.de/settings/ads/onweb. Alternatively, you can disable the use of cookies by third parties by visiting Network Advertising Initiative’s opt-out page NAI (Network Advertising Initiative).

Please note that Google has its own privacy policy, which is independent of ours. We have no influence on this content and cannot assume any responsibility or liability for these guidelines and procedures. Please review Google's Privacy Policy before using our website.

Information about the cookies used
Information on deactivating the individual cookies can be found, where applicable, in this Legal Notice/Data Protection.

3. Consent and your rights regarding privacy
All personal data that you provide on the Eberspächer website will only be used without your specific consent for the purpose for which you provided them (e.g. preparation of a quotation), and for technical administration. You will be informed about the intended use of the data you have entered, and may be asked for permission for their further use. The legal basis for data processing in these cases is consent in accordance with Article 6(1)(a) GDPR (General Data Protection Regulation). Your consent is always voluntary and you can revoke it at any time with immediate effect.

In addition, even if you have given your consent, you may object at any time to your personal data being used for marketing or for market research and surveys, and may request information about these saved data. You can also have the personal data that we have saved corrected, blocked or deleted. Please contact the relevant body specified in the Legal Notice in writing or by e-mail. Please note that data required to process outstanding services or to assert our rights and any claims cannot be deleted. This also applies to data that we must store in accordance with the law. Such data will initially be blocked.

Insofar as the service providers named in this declaration process your data outside the European Union, we will ensure that these service providers guarantee a level of data protection equivalent to that of the European Union, either contractually or otherwise. You may request a copy of these guarantees via the contacts mentioned in the Legal Notice.

Finally, you also have the right to request an electronic copy of the information we process as part of a contract or based on your consent (known as the right to data portability).

4. Changes to the privacy policy
Eberspächer reserves the right to change its privacy policy at any time without prior notice. We therefore recommend that you regularly keep up to date with any changes.

5. Contact for privacy
If you have any questions regarding the processing of your personal data, you can contact us at any time at datenschutz@eberspaecher.com with your requests for information, suggestions or complaints. We will take care of your concern immediately. You also have the right to file a complaint with your Data Protection Authority.

Copyrights
© 2015 Eberspächer Climate Control Systems GmbH & Co. KG, Esslingen, Germany for all pages of this website.

II. Legal Notice on the website content

1. All rights reserved 
Text, images, graphics, sound, animations and videos, and their arrangement on the Eberspächer website, are protected by copyright and other industrial property rights. The content of this website may never be copied, distributed, changed or made accessible to third parties for commercial purposes without Eberspächer’s consent. Furthermore, some Eberspächer websites contain images that are subject to the copyright of third parties.

Press images may only be used for editorial purposes within the scope of journalistic reporting on the Eberspächer Group, crediting the source as “Eberspächer”. Printing and publication are royalty-free. However, we would ask you to send us a sample copy in the case of print media and a brief notification in the case of electronic media (Internet). For any other use or commercial use of the images, you are required to obtain the prior written consent of the Eberspächer press office.

2. No guarantee
These websites have been compiled with the greatest possible care. Nevertheless, Eberspächer cannot provide any guarantee for the freedom from error and accuracy of the information contained. The information on these websites also represents no express and/or independently declared guarantee.

3. No license
Eberspächer wishes to present itself to you with an innovative and informative website. We hope you like this website as much as we do. The intellectual property contained within such as patents, trademarks and copyrights is protected. This website grants no license for the use of the intellectual property of Eberspächer or third parties.

4. Links
Eberspächer assumes no responsibility for the website content of other companies or other third parties that are reached via links on our websites, as Eberspächer has no influence on such content. Eberspächer therefore expressly declares that it does not claim ownership of the content on the linked pages in any way. Sole liability for damages resulting from the use of third-party sites reached via these links lies with the provider of said sites. Affiliated companies have sole responsibility for the content of their websites. If you discover any illegal content in a specific online service accessed via a link on our website, we will disable the link immediately on notification. Please refer to the contact details provided in the Legal Notice.

5. Products and prices
Information on the scope of supply and services, appearance, prices, dimensions and weights of the products contained on the websites reflect the knowledge available at the time of the copy deadline and is based on the German market. We therefore expressly reserve the right to make changes. Prices quoted for contractual partners are non-binding price recommendations. Please contact the dealer of your choice to find out its current sales prices.

6. National versions
The international propagation of the world wide web requires that these web pages refer to products or services that are not – or not yet – available in countries outside Germany, or are available there under another name and in another version. Please check whether an agent is listed in your country and contact them directly if required.